Citation

Sofield L, Salmond SW. Orthop. Nurs. 2003; 22(4): 274-283.

Affiliation

Meridian Institute for Aging, Senior Health Center, Meridian Health System, USA.

Copyright

(Copyright © 2003, National Association of Orthopaedic Nurses)

DOI

unavailable

PMID

12961971

Abstract

PURPOSE: To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization. DESIGN: Descriptive correlational design using mailed questionnaires. SAMPLE: Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys. FINDINGS: Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates. More than 50% of the sample did not feel competent in responding to verbal abuse. Amount of abuse and intent to leave were significantly related (r = .211, p < .01). DISCUSSION: Organizations must adopt zero-tolerance policies for professional verbal abuse. Education and coaching are needed to help nurses to improve their skills when responding to patient-to-nurse and professional-to-professional verbal abuse.

Language: en