Citation

Zook R. J. Nurses Staff Dev. 2001; 17(3): 125-130.

Affiliation

Milton S. Hershey Medical Center, Hershey, Pennsylvania, USA. ruthzook@msn.com

Copyright

(Copyright © 2001, Lippincott Williams and Wilkins)

DOI

unavailable

PMID

11998671

Abstract

To handle increased asaultive behavior on three psychiatric units while keeping staff and other patients safe, a Crisis Response Team was developed consisting of staff from psychiatry and officers from security. A written manual included the new policies and procedures and teaching content for verbal and physical deescalation techniques. A special inservice education program for assaultive crisis management was implemented. This model can be replicated in other areas of healthcare where it is necessary to deal with patients who lose verbal or physical control.

Language: en