Citation

Nolan A. Health Serv. J. 2006; 116(6014): 24-26.

Copyright

(Copyright © 2006, Emap Healthcare)

DOI

unavailable

PMID

16884039

Abstract

Mersey Regional Ambulance Service was the worst-performing in the country. A strategic review recommended a robust approach to performance measurement and management. An impressive turnaround was achieved by simplifying management systems, rethinking responses to emergency patients and introducing a new performance framework.

Language: en