Citation

Huebner RA, Jones BL, Miller VP, Custer M, Critchfield B. Child Welf. 2006; 85(4): 691-714.

Affiliation

Kentucky Cabinet for Health and Family Services, Frankfort, USA.

Copyright

(Copyright © 2006, Child Welfare League of America)

DOI

unavailable

PMID

17039825

Abstract

Comprehensive Family Services (CFS) is a strengths-based and partnership-oriented approach to casework implemented through multiple initiatives. This study examines the relationship between the practice of CFS and satisfaction of clients, foster parents, and community partners. CFS indicators are paired with statewide customer satisfaction survey results. CFS practices are associated with significantly higher customer satisfaction that improved over time for all groups. Although causality cannot be determined, the relationship is consistent, robust, and meaningful.

Language: en