Citation

Gillespie KA, Kennedy DW, Soble K. Activ. Adapt. Aging 1989; 13(1): 77-90.

Copyright

(Copyright © 1989, Informa - Taylor and Francis Group)

DOI

10.1300/J016v13n01_08

PMID

unavailable

Abstract

This paper examines the applicability of the Impor- tance-Performance (I-P) Scale in the evaluation and marketing of activity programs in geriatric settings. The I-P analysis involves as- sessing client expectations and agency performance on various at- tributes of a program. The scale is flexible and easy to develop and implement. It provides information useful in making decisions con- cerning program improvement and resource allocation. An example of the evaluation of an activity program is provided in this paper.