Citation

Beale D, Cox T, Clarke D, Lawrence C, Leather P. J. Occup. Health Psychol. 1998; 3(1): 65-82.

Affiliation

Department of Psychology, University of Nottingham, United Kingdom. ddb@psychology.nottingham.ac.uk

Copyright

(Copyright © 1998, American Psychological Association)

DOI

unavailable

PMID

9552272

Abstract

Five hundred five reports of violent incidents in British pubs and bars were studied by using logical pathway modeling to provide information on the processes underlying work-related violence. Logical pathway modeling is innovative in examining and mapping sequences in real incidents at a population level. The data reveal the most common pathway to be misbehavior by customers, intervention by staff (before any physically violent act), physical attack on staff, and injury to staff. The data also highlight the likelihood of further action after assailants have exited and identify stages in incidents at which most staff and customer injuries and damage to property occur. Results assist in the design of strategies to reduce the risk from future violence, particularly by training staff to recognize and to handle potentially violent situations and to maintain vigilance and security following problem incidents.

Language: en