Citation

Ouellette RW. J. Healthc. Prot. Manage. 2010; 26(1): 100-104.

Affiliation

SAM Training, LLC, USA.

Copyright

(Copyright © 2010, International Association for Hospital Security and and Safety -- Rusting Publications)

DOI

unavailable

PMID

20229938

Abstract

This article focuses on non-verbal and verbal signals which are the most widely used forms of communications. Nevertheless, these are the most often neglected areas of training by health care workers. Development of physical presence and communications skills alone could handle up to 98% of the incidents potentially requiring force.

Language: en