Citation

Barayan OS. ICAO J. 1991; 46(5): 9-11.

Affiliation

Ministry of Defense and Aviation (Saudi Arabia).

Copyright

(Copyright © 1991, International Civil Aviation Organization)

DOI

unavailable

PMID

11539340

Abstract

The impact of reduced cockpit crew on the cabin crew in commercial airlines is examined. One hundred cabin crew members participated in a study to determine what stressors are present in contemporary transport aircraft, the extent of differences in rating context-related and task-related stressors, and the effect of peak versus normal periods of duty time on stress factors. Results indicate that under peak period conditions, context-related factors are more stressful than task-related factors. Recommendations to alleviate cabin crew stress factors include training to maximize crew knowledge and abilities, elevate cabin crew to the same status as cockpit crew, improve the cabin crew certification program, and expose cabin crew to cockpit crew procedures to foster better communication and enhance safety.

Language: en