Citation

Pauchant TC, Mitroff II, Lagadec P. Ind. Crisis Q. 1991; 5(3): 209-232.

Copyright

(Copyright © 1991, Industrial Crisis Institute - Bucknell University)

DOI

10.1177/108602669100500303

PMID

unavailable

Abstract

While managing industrial crises has become a pressing necessity, many managers have not yet developed a substantive effort in the area and/or still focus only on the reactive and technological sides of crisis management. Based on 350 confidential interviews conducted during the last five years in American, Canadian and French firms, we discuss in this article some of the most innovative efforts that managers who have embraced a systemic perspective have implemented in their organizations. We hope that these suggestions will assist managers in undertaking a more systemic crisis management strategy in their organizations in the future.