Citation

Diamond MA. Am. Rev. Public Admin. 1997; 27(3): 228-247.

Copyright

(Copyright © 1997, SAGE Publishing)

DOI

10.1177/027507409702700302

PMID

unavailable

Abstract

In this article, the author offers a psychoanalytic perspective of violence and aggression in the workplace. With particular focus on public sector organizations, such as the postal service, the author submits that shame and injustice are at the emotional core of the problem. Following a statistical summary of violence in the workplace and an overview of the social and behavioral science research, the author provides a psychodynamic schema for analyzing the potential for violence at work. The model presented combines what the author refers to as a toxic mix of oppressive cultures and persecutory identities at work In conclusion, the author provides a brief description of his organizational change methodology.