Article Title,Year,Volume,Issue,Page Range,Author Violence in the workplace. Part III: Dealing with the situation,1999,16,1,10-12, Violence in the workplace. Part II: Spotting and avoiding potential problems,1999,15,12,1 3-6, Violence in the workplace. Part I: Where does the problem come from?,1999,15,11,11-12, Abuse and neglect in long-term care. A litigation boom threatens the industry,1999,15,6,1 3-5, Conflict management: a fundamental part of leadership,1999,15,12,2,Jackson