TY  - JOUR
PY  - 2023//
TI  - De-escalation training for managing patient aggression in high-incidence care areas
JO  - Journal of psychosocial nursing and mental health services
A1  - Jones, Nelson
A1  - Decker, Veronica B.
A1  - Houston, Amanda
SP  - ePub
EP  - ePub
VL  - ePub
IS  - ePub
N2  - Health care personnel who have close, face-to-face patient contact experience more workplace violence (WPV) than employees in other fields. Certain health care departments (i.e., high-incidence care areas) have elevated rates of WPV that can have adverse emotional, physical, and financial consequences for patients, employees, and institutions. Health care workers need de-escalation training to efficiently manage patient aggression while also safeguarding patients' dignity and patient-provider trust. The current Plan, Do, Study, Act quality improvement project used insights from an in-depth literature review to create a 1-hour, evidence-based, in-service de-escalation training for personnel from high-incidence care areas. A pre/post design was used to evaluate participants' responses to the Confidence Coping with Patient Aggression Instrument. Post-training, participants reported significantly increased feelings of safety regarding potential patient aggression (p = 0.001) and more efficacy regarding their aggression management techniques (p = 0.039). Based on the training's results, recommendations were made for future institutional de-escalation initiatives. [Journal of Psychosocial Nursing and Mental Health Services, xx(x), xx-xx.].<p />  <p>Language: en</p>
LA  - en
SN  - 0279-3695
UR  - http://dx.doi.org/10.3928/02793695-20230221-02
ID  - ref1
ER  -