TY  - JOUR
PY  - 2020//
TI  - Quality management in humanitarian operations and disaster relief management: a review and future research directions
JO  - Annals of operations research
A1  - Modgil, Sachin
A1  - Singh, Rohit Kumar
A1  - Foropon, Cyril
SP  - ePub
EP  - ePub
VL  - ePub
IS  - ePub
N2  - Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.<p />  <p>Language: en</p>
LA  - en
SN  - 0254-5330
UR  - http://dx.doi.org/10.1007/s10479-020-03695-5
ID  - ref1
ER  -