TY  - JOUR
PY  - 2007//
TI  - Comparing models of helper behavior to actual practice in telephone crisis intervention: a silent monitoring study of calls to the U.S. 1-800-suicide network
JO  - Suicide and life-threatening behavior
A1  - Mishara, Brian L.
A1  - Chagnon, Francois
A1  - Daigle, Melissa
A1  - Balan, Bogdan
A1  - Raymond, Simon
A1  - Marcoux, Isabelle
A1  - Bardon, Cecile
A1  - Campbell, Jennifer K.
A1  - Berman, A.
SP  - 291
EP  - 307
VL  - 37
IS  - 3
N2  - Models of telephone crisis intervention in suicide prevention and best practices were developed from a literature review and surveys of crisis centers. We monitored 2,611 calls to 14 centers using reliable behavioral ratings to compare actual interventions with the models. Active listening and collaborative problem-solving models describe help provided. Centers vary greatly in the nature of interventions and their quality according to predetermined criteria. Helpers do not systematically assess suicide risk. Some lives may have been saved but occasionally unacceptable responses occur. Recommendations include the need for quality assurance, development of standardized practices and research relating intervention processes to outcomes.<p />  <p>Language: en</p>
LA  - en
SN  - 0363-0234
UR  - http://dx.doi.org/10.1521/suli.2007.37.3.291
ID  - ref1
ER  -