TY  - JOUR
PY  - 2007//
TI  - Which helper behaviors and intervention styles are related to better short-term outcomes in telephone crisis intervention? Results from a silent monitoring study of calls to the U.S. 1-800-suicide network
JO  - Suicide and life-threatening behavior
A1  - Mishara, Brian L.
A1  - Chagnon, Francois
A1  - Daigle, Melissa
A1  - Balan, Bogdan
A1  - Raymond, Simon
A1  - Marcoux, Isabelle
A1  - Bardon, Cecile
A1  - Campbell, Jennifer K.
A1  - Berman, A.
SP  - 308
EP  - 321
VL  - 37
IS  - 3
N2  - A total of 2,611 calls to 14 helplines were monitored to observe helper behaviors and caller characteristics and changes during the calls. The relationship between intervention characteristics and call outcomes are reported for 1,431 crisis calls. Empathy and respect, as well as factor-analytically derived scales of supportive approach and good contact and collaborative problem solving were significantly related to positive outcomes, but not active listening. We recommend recruitment of helpers with these characteristics, development of standardized training in those methods that are empirically shown to be effective, and the need for research relating short-term outcomes to long-term effects.<p />  <p>Language: en</p>
LA  - en
SN  - 0363-0234
UR  - http://dx.doi.org/10.1521/suli.2007.37.3.308
ID  - ref1
ER  -