TY  - JOUR
PY  - 2019//
TI  - Addressing bullying behaviour by patients and families
JO  - Healthcare management forum
A1  - Ilse, Renate
A1  - Neilipovitz, David
SP  - 224
EP  - 227
VL  - 32
IS  - 4
N2  - This article explores the ethical dilemma of maintaining patient experience and care team well-being when faced with coercive behaviour, specifically bullying by patients, families and substitute decision-makers, which is directed toward providers and health support workers. We discuss some of the contributing societal and environmental factors, the ethical implications for health leaders, and suggest some practical options for managing bullying situations in hospitals.<p />  <p>Language: en</p>
LA  - en
SN  - 0840-4704
UR  - http://dx.doi.org/10.1177/0840470419826469
ID  - ref1
ER  -