TY  - JOUR
PY  - 2019//
TI  - Quality of public transport service: an integrative review and research agenda
JO  - Transportation letters
A1  - Ojo, Thomas Kolawole
SP  - 104
EP  - 116
VL  - 11
IS  - 2
N2  - This paper contains a literature review of quality of public transport service. The study classified 85 articles published 2005-2015, based on regional context, date of publication, sample size, the nature of the papers, type of public transport studied, the approach adopted to measure service quality with inputs and outputs, and empirical findings. There are different types of public transport assessed from stakeholders' perspectives. Two main approaches pervade the review: conceptual and analytical. The paper makes the recommendation for a research agenda in addressing quality of public transport service.<p />  <p>Language: en</p>
LA  - en
SN  - 1942-7867
UR  - http://dx.doi.org/10.1080/19427867.2017.1283835
ID  - ref1
ER  -