TY  - JOUR
PY  - 1997//
TI  - Evaluation of an employee assistance program at a transportation company
JO  - Evaluation and program planning
A1  - Macdonald, Scott
A1  - Lothian, Shelley
A1  - Wells, Samantha
SP  - 495
EP  - 505
VL  - 20
IS  - 4
N2  - The purpose of this study was to determine the effectiveness of an Employee Assistance Program (EAP) in terms of selected work performance indicators and treatment outcomes. Three primary data sources were utilized: a questionnaire administered to EAP users, reports from EAP counsellors on treatment diagnoses and outcomes, and employee records on absenteeism and other performance criteria over a five year time period. On the whole, EAP clients reported very favourable outcomes regarding the quality of services and improved well being, and the counsellors reported successful treatment outcomes. However, employee records on performance outcomes indicated that EAP clients had higher rates of problems before, during and after treatment, compared to a matched control group. Additionally, rates of sick days significantly increased from before to after treatment among EAP users.<p /> 
LA  - 
SN  - 0149-7189
UR  - http://dx.doi.org/10.1016/S0149-7189(97)00028-1
ID  - ref1
ER  -