TY  - JOUR
PY  - 1997//
TI  - Client satisfaction in a community crisis center
JO  - Evaluation and program planning
A1  - Baronet, Anne-Marie
A1  - Gerber, Gary J.
SP  - 443
EP  - 453
VL  - 20
IS  - 4
N2  - Variables determining client satisfaction with crisis intervention services were evaluated. The short version of the Client Satisfaction Questionnaire (CSQ-8), and open ended questions were used in telephone interviews of clients and significant others. Results showed that 40% of the total variance of client satisfaction was explained by clients' evaluation of workers. Low correlations were found between reports of clients and significant others, implying that different factors determine satisfaction for each group.<p /> 
LA  - 
SN  - 0149-7189
UR  - http://dx.doi.org/10.1016/S0149-7189(97)00024-4
ID  - ref1
ER  -