TY  - JOUR
PY  - 1990//
TI  - Measuring member satisfaction with a self-help association
JO  - Evaluation and program planning
A1  - Kurtz, Linda Farris
SP  - 119
EP  - 124
VL  - 13
IS  - 2
N2  - An evaluation of the Manic Depressive and Depressive Association of Chicago utilized an adapted version of the CSQ-8, Client Satisfaction Questionnaire, as part of a mail survey. Comparison of mean ratings by the self-help members were lower than norms for mental health clients on whom the CSQ-8 was first applied. Interitem correlations of item means on the adapted version indicated similar psychometric properties as the original CSQ-8 and correlations of satisfaction ratings and demographic variables indicated that demographics have little influence on ratings. Respondents with longer-term membership, more intense involvement and perceptions of positive outcome revealed higher levels of satisfaction.<p /> 
LA  - 
SN  - 0149-7189
UR  - http://dx.doi.org/10.1016/0149-7189(90)90039-Y
ID  - ref1
ER  -