TY  - JOUR
PY  - 1996//
TI  - Quality function deployment (QFD) -- A means for developing usable products
JO  - International journal of industrial ergonomics
A1  - Bergquist, Keri
A1  - Abeysekera, John D.
SP  - 269
EP  - 275
VL  - 18
IS  - 4
N2  - In order to develop usable products, human needs and requirements have to be taken into consideration. By employing the QFD (Quality Function Deployment) method the human needs are systematically matched with the product characteristics, which can help to improve the product quality. In this paper the use of QFD in the area of ergonomics is discussed and a case study is presented. The QFD method was used in the case study to translate the needs of safety shoe users in the cold climate into product characteristics. The QFD analysis of the safety shoes revealed that the characteristics of the steel toecap were receiving the highest overall weighting, which means that improving the design of the steel toecap would lead to higher customer satisfaction.<p />
LA  - 
SN  - 0169-8141
UR  - http://dx.doi.org/
ID  - ref1
ER  -