TY  - JOUR
PY  - 1951//
TI  - Relative severity of air line passenger complaints
JO  - Journal of applied psychology
A1  - Banks, S.
SP  - 260
EP  - 264
VL  - 35
IS  - 4
N2  - <p>[Abstract unavailable]</p> <p>Language: en</p> 
LA  - en
SN  - 0021-9010
UR  - http://dx.doi.org/
ID  - ref1
ER  -