@article{ref1,
title="A transactional view of crisis: Telephone call patterns of a crisis intervention center",
journal="Crisis intervention",
year="1982",
author="McShane, DA",
volume="12",
number="2",
pages="60-69",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="0045-9046",
doi="",
url="http://dx.doi.org/"
}