@article{ref1,
title="Making an impact on health care",
journal="Sentinel event alert",
year="2000",
author="",
volume="",
number="13",
pages="1-3",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="",
doi="",
url="http://dx.doi.org/"
}