@article{ref1,
title="A comparison of the effects of prejob training and job experience on nonprofessional telephone crisis counselors",
journal="Suicide and life-threatening behavior",
year="1982",
author="Cohen, Craig R. and Elkins, Ralph L.",
volume="12",
number="2",
pages="84-89",
abstract="This study, carried out in a telephone crisis intervention program in which nonprofessional volunteer counselors received 55 hours of prejob training, isolates the effects of prejob training and on-the-job experience. Participants in the study were evaluated on several parameters including knowledge, counseling skills, acceptance of others, and dogmatism. Three groups of volunteers were measured: group 1--measured immediately before and after prejob training, group 2--measured just after prejob training, and group 3--measured after five months of telephone counseling experience. Results indicate that counselor skills and knowledge significantly increased with prejob training, but did not show further improvement as a result of five months of experience. Attitudes such as acceptance of others and dogmatism did not change either as a result of training or experience. Dogmatism was found to be inversely related to both counselor skill and knowledge.",
language="",
issn="0363-0234",
doi="",
url="http://dx.doi.org/"
}