@article{ref1,
title="How to prepare for and survive a violent patient encounter",
journal="Family practice management",
year="2018",
author="Cheng, Kenneth S.",
volume="25",
number="6",
pages="5-10",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1069-5648",
doi="",
url="http://dx.doi.org/"
}