@article{ref1,
title="Performance analysis of a hybrid bike sharing system: a service-level-based approach under censored demand observations",
journal="Transportation research part E: logistics and transportation review",
year="2018",
author="Albiński, Szymon and Fontaine, Pirmin and Minner, Stefan",
volume="116",
number="",
pages="59-69",
abstract="We investigate a hybrid bike-sharing system. We carry out a usage pattern and demand analysis on the booking data of the system and include the effects of censored demand in a service level analysis. Service levels are used as meaningful measures for evaluating the customer-oriented performance of bike-sharing systems. Our results show that service levels are overestimated when ignoring unobservable, censored demand effects. Furthermore, there are significant differences between free-standing and station-based bikes. Based on these results, an adjusted incentive and reposition policy could increase the booking number of free-standing bikes and thus customer satisfaction as well as the system's profitability.<p /> <p>Language: en</p>",
language="en",
issn="1366-5545",
doi="10.1016/j.tre.2018.05.011",
url="http://dx.doi.org/10.1016/j.tre.2018.05.011"
}