@article{ref1,
title="Financial sector workers' experiences of managing suicidal clients",
journal="Crisis",
year="2018",
author="O'Neill, Siobhan and Ennis, Edel and McFeeters, Danielle and Gallagher, Lia",
volume="39",
number="3",
pages="159-165",
abstract="BACKGROUND: Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. AIM(S): This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. <br><br>METHOD: Semistructured interviews (open-ended questions) were used. <br><br>RESULTS: Interpretative phenomenological analysis (IPA) identified four themes, namely: (1) avoidance versus confrontation of reality (management of the debt); (2) role conflict (recovering the debt vs. supporting the client); (3) emotional impact and distancing from clients (coping with concerns for client welfare); (4) desire for support (practical and emotional training and support needs). LIMITATIONS: The frequency with which such clients were encountered was not assessed. <br><br>CONCLUSION: These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member's goal is to recover debt.<p /> <p>Language: en</p>",
language="en",
issn="0227-5910",
doi="10.1027/0227-5910/a000483",
url="http://dx.doi.org/10.1027/0227-5910/a000483"
}