@article{ref1,
title="Decision-making in crisis: applying a healthcare triage methodology to business continuity management",
journal="Journal of business continuity and emergency planning",
year="2017",
author="Moore, Bethany and Bone, Eric A.",
volume="11",
number="1",
pages="21-26",
abstract="The concept of triage in healthcare has been around for centuries and continues to be applied today so that scarce resources are allocated according to need. A business impact analysis (BIA) is a form of triage in that it identifies which processes are most critical, which to address first and how to allocate limited resources. On its own, however, the BIA provides only a roadmap of the impacts and interdependencies of an event. When disaster strikes, organisational decision-makers often face difficult decisions with regard to allocating limited resources between multiple 'mission-critical' functions. Applying the concept of triage to business continuity provides those decision-makers navigating a rapidly evolving and unpredictable event with a path that protects the fundamental priorities of the organisation. A business triage methodology aids decision-makers in times of crisis by providing a simplified framework for decision-making based on objective, evidence-based criteria, which is universally accepted and understood. When disaster strikes, the survival of the organisation depends on critical decision-making and quick actions to stabilise the incident. This paper argues that organisations need to supplement BIA processes with a decision-making triage methodology that can be quickly applied during the chaos of an actual event.<p /> <p>Language: en</p>",
language="en",
issn="1749-9216",
doi="",
url="http://dx.doi.org/"
}