@article{ref1,
title="Creating calm amid confrontation",
journal="Nursing standard (1987)",
year="2017",
author="Squirrell, Bradley",
volume="31",
number="47",
pages="36-36",
abstract="In my first year of training, I had a placement on a challenging behaviours unit for people with a learning disability. One night shift at about 11.30pm a service user, who I will call Charlotte, became physically and verbally aggressive towards staff members. This was due to an incident earlier in the day with another service user.<p /> <p>Language: en</p>",
language="en",
issn="0029-6570",
doi="10.7748/ns.31.47.36.s41",
url="http://dx.doi.org/10.7748/ns.31.47.36.s41"
}