@article{ref1,
title="Preventing suicide and self-harm: evaluating the efficacy of a helpline from a service user and helpline worker perspective",
journal="Crisis",
year="2016",
author="Tyson, Philip and Law, Claire and Reed, Sophie and Johnsey, Emma and Aruna, Olusola and Hall, Sue",
volume="37",
number="5",
pages="353-360",
abstract="BACKGROUND: Telephone helplines are considered to play an important role in preventing suicide and self-harm among callers in distress. However, inconsistency in the methods of evaluating such services has limited the firm conclusions that can be drawn. AIMS: To evaluate the efficacy of a UK-based helpline from a service user and helpline worker perspective. <br><br>METHOD: Callers were asked about their mental state at the beginning and end of the call with a short questionnaire. Helpline workers were surveyed about their experiences of using the questionnaire as part of routine service provision. <br><br>RESULTS: The helpline was successful at reducing suicidal and self-harming ideation. The short questionnaire method was also successfully integrated into routine practice. <br><br>CONCLUSION: Evaluating the efficacy of helplines can be successfully achieved using the short questionnaire method.<p /> <p>Language: en</p>",
language="en",
issn="0227-5910",
doi="10.1027/0227-5910/a000390",
url="http://dx.doi.org/10.1027/0227-5910/a000390"
}