@article{ref1,
title="Lessons learned in crisis management",
journal="Journal of business continuity and emergency planning",
year="2014",
author="Olson, Chris",
volume="7",
number="3",
pages="245-252",
abstract="This paper will explore lessons learned following a series of natural and man-made disasters affecting the Massachusetts Mutual Life Insurance Company and/or its subsidiaries. The company employs a team of certified continuity professionals who are charged with overseeing resilience on behalf of the enterprise and leading recovery activities wherever and whenever necessary.<p /> <p>Language: en</p>",
language="en",
issn="1749-9216",
doi="",
url="http://dx.doi.org/"
}