@article{ref1,
title="Consumer survey as needs assessment method: A case study",
journal="Evaluation and program planning",
year="1978",
author="Kilburg, Richard",
volume="1",
number="4",
pages="285-292",
abstract="Needs assessment methodology has grown remarkably as a necessary part of evaluating human service programs. The consumer survey method of needs assessment is reviewed. A case study in which the training needs of board members of the eleven community mental health agencies in a rural New England state were examined by a questionnaire requesting ratings of the importance and priority of 11 possible topics is presented. Sixty-five of 300 questionnaires were returned (21.66%). The results clearly support the view that training programs for boards are needed, and suggest that citizens can make reasonable decisions about program content if given the opportunity. A training project, based on the results of the survey is described. Problems in designing and implementing consumer surveys and training programs are discussed.<p />",
language="",
issn="0149-7189",
doi="10.1016/0149-7189(78)90052-6",
url="http://dx.doi.org/10.1016/0149-7189(78)90052-6"
}