@article{ref1,
title="Hotlines in the world of interactive telecommunications",
journal="Crisis",
year="1996",
author="Seeley, M. F.",
volume="17",
number="1",
pages="5-7",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0227-5910",
doi="",
url="http://dx.doi.org/"
}