@article{ref1,
title="No, it's not just listening",
journal="Crisis",
year="1999",
author="Greenbury, S.",
volume="20",
number="2",
pages="56-58",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0227-5910",
doi="",
url="http://dx.doi.org/"
}