@article{ref1,
title="Heart, head and hand--a column from Befrienders International",
journal="Crisis",
year="1999",
author="Williams, P.",
volume="20",
number="3",
pages="99-102",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0227-5910",
doi="",
url="http://dx.doi.org/"
}