@article{ref1,
title="Crisis communication. What to do when the press comes knocking on your door",
journal="Balance : official publication of the American College of Health Care Administrators",
year="1998",
author="Ensman, R. G.",
volume="2",
number="4",
pages="19-21",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1094-6195",
doi="",
url="http://dx.doi.org/"
}