@article{ref1,
title="Digital information support for domestic violence victims",
journal="Journal of the American Society for Information Science and Technology",
year="2007",
author="Westbrook, Lynn",
volume="58",
number="3",
pages="420-432",
abstract="With domestic violence directly impacting over 5 million victims in the United States annually, the growing e-health and e-government networks are developing digitally based resources for both victims and those who aid them. The well-established community information and referral role of public libraries dovetails with this digital referral network model; however, no study of the actual service provided by public libraries is available. This examination of e-mail reference responses to requests for safe-house contact information revealed major gaps in cyber-safety awareness and uneven implementation of professional standards for virtual reference service. Implications for information system design, professional standards, education, and future research are discussed.<p />",
language="",
issn="1532-2882",
doi="10.1002/asi.20520",
url="http://dx.doi.org/10.1002/asi.20520"
}