@article{ref1,
title="Language is key to managing disruptive behavior by physicians",
journal="Physician executive",
year="2008",
author="Borden, James P.",
volume="34",
number="6",
pages="40-42",
abstract="Discover helpful phrases and words to use when confronting a physician who's exhibited disruptive behavior.<p /><p>Language: en</p>",
language="en",
issn="0898-2759",
doi="",
url="http://dx.doi.org/"
}