@article{ref1,
title="Incivility, aggression and violence directed toward nurses outside the hospital emergency department",
journal="Tar heel nurse",
year="1998",
author="Stagg, E. G. and Stagg, R. H.",
volume="60",
number="5",
pages="24-25",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0039-9620",
doi="",
url="http://dx.doi.org/"
}