@article{ref1,
title="Air traffic control complexity as workload driver",
journal="Transportation research part C: emerging technologies",
year="2010",
author="Djokic, Jelena and Lorenz, Bernd and Fricke, Hartmut",
volume="18",
number="6",
pages="930-936",
abstract="This paper describes an investigation into ATC complexity as a contributory factor in changes of controllers' workload. ATC complexity, together with equipment interface and procedural demands comprise the task demands on the controller; subsequent controller activities are mediated by performance shaping factors to create workload. In order to establish a link between ATC complexity and a controller's subjective workload, complexity factors are identified and subsequently related to workload indicators. The studied data comes from a real-time simulation using Controller-Pilot Data-Link Communication (CPDLC) technology, recently completed at EUROCONTROL CRDS in Budapest.<p />",
language="en",
issn="0968-090X",
doi="10.1016/j.trc.2010.03.005",
url="http://dx.doi.org/10.1016/j.trc.2010.03.005"
}