@article{ref1,
title="'Zero-tolerance' for abuse and neglect",
journal="Provider",
year="1998",
author="Hawryluk, M.",
volume="24",
number="9",
pages="37-38",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0888-0352",
doi="",
url="http://dx.doi.org/"
}