@article{ref1,
title="Dealing with an angry patient",
journal="Nursing (Springhouse)",
year="2008",
author="Flores, Nicole",
volume="38",
number="5",
pages="30-31",
abstract="Most nurses have been verbally or physically assaulted. Use these tips to defuse a potentially dangerous situation.<p /><p>Language: en</p>",
language="en",
issn="0360-4039",
doi="10.1097/01.NURSE.0000317677.17161.5e",
url="http://dx.doi.org/10.1097/01.NURSE.0000317677.17161.5e"
}