@article{ref1,
title="The waiting room: a potential time bomb?",
journal="Journal of healthcare protection management",
year="1999",
author="Fitzpatrick, T. K.",
volume="15",
number="1",
pages="47-53",
abstract="The waiting room can be a potential time bomb if not handled properly, says the author. Communication with patients about waiting time and being aware of and dealing with potential problems are the key to preventing violence.<p /><p>Language: en</p>",
language="en",
issn="0891-7930",
doi="",
url="http://dx.doi.org/"
}