@article{ref1,
title="Hostile encounters",
journal="Journal of healthcare protection management",
year="2003",
author="Tuthill, Dennis W.",
volume="19",
number="2",
pages="84-91",
abstract="Understanding why patients act in a hostile manner is the first step in defusing a potentially violent situation and preventing injury to the patient and the security officer who may be called on to intervene.<p /><p>Language: en</p>",
language="en",
issn="0891-7930",
doi="",
url="http://dx.doi.org/"
}