@article{ref1,
title="Violence in the workplace. Part II: Spotting and avoiding potential problems",
journal="Health care food and nutrition focus",
year="1999",
author="",
volume="15",
number="12",
pages="1, 3-6",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1090-2260",
doi="",
url="http://dx.doi.org/"
}