@article{ref1,
title="Interpersonal approaches to managing violence and aggression",
journal="Emergency nurse",
year="1999",
author="Morcombe, J.",
volume="7",
number="1",
pages="12-16",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1354-5752",
doi="",
url="http://dx.doi.org/"
}