@article{ref1,
title="Conflict resolution in the healthcare setting",
journal="Journal of healthcare protection management",
year="1997",
author="Hannigan, M. A.",
volume="13",
number="1",
pages="82-85",
abstract="Understanding conflict and its causes in order to learn to deal with it, and possibly avoid it, in the workplace.<p /><p>Language: en</p>",
language="en",
issn="0891-7930",
doi="",
url="http://dx.doi.org/"
}