@article{ref1,
title="Zero tolerance culture can prevent ED violence",
journal="ED management : the monthly update on emergency department management",
year="2010",
author="",
volume="22",
number="6",
pages="70-71",
abstract="Violence in the ED remains a challenge for managers, but one expert says you can help prevent many incidents by adopting a policy of zero tolerance. Include threatening gestures among the actions that will not be tolerated. Have a formal, written plan.This step will give your policy more weight with your staff. Implement a risk management system to identify and eliminate areas of weakness.<p /> <p>Language: en</p>",
language="en",
issn="1044-9167",
doi="",
url="http://dx.doi.org/"
}