@article{ref1,
title="Quality Management Practice in Higher Education -- What Quality Are We Actually Enhancing?",
journal="Journal of hospitality, leisure, sport and tourism education",
year="2010",
author="Becket, Nina and Brookes, M.",
volume="7",
number="1",
pages="40-54",
abstract="There is still no consensus on how best to measure and manage quality within higher education institutions (HEIs). Thus a variety of approaches have been adopted. This paper presents a review of current quality management practices within HEIs. The review identifies a reliance on industrial models. These are applied with only partial success and identified limitations suggest a need for refinement, particularly in relation to the centrality of student learning within HE.<p />",
language="",
issn="1473-8376",
doi="10.3794/johlste.71.174",
url="http://dx.doi.org/10.3794/johlste.71.174"
}